About Us
Here at MPG, we are committed to delivering excellence in everything we do. We deliver the most professional, efficient and cost-effective mechanical plumbing service in a safe and sustainable manner.
Since our business was established in 2000, we have developed a solid reputation for quality workmanship, priding ourselves on our attention to detail and ability to offer innovative solutions when issues arise.
Our experienced and reliable team are committed to bringing out the best in each other, and working in harmony with other trades.
We prioritise clear and effective communication with our clients, enabling us to establish strong working relationships and produce the best possible outcomes on every project. Our goal is to exceed our client’s expectations at all times.
ABOUT
david milner
During his 22 years in the trade, licensed plumber and Director of MPG, David Milner, has developed a strong client focus. He prides himself on establishing and maintaining solid working relationships, both within the team and with our clients.
David is well qualified to manage the day-to-day operations of the business, quote on future jobs, overseeing current jobs and even works on the tools himself. He enjoys the satisfaction of admiring a finished job, with MPG’s signature of neat, tidy, quality workmanship.
David always ensures MPG’s jobs run smoothly and cause minimal disruption. He works hard to achieve the best results for our clients, every time.
Our Core Values
- Use open communication to build good rapport with all our clients
- Provide value-for-money service at all times
- Maintain a relationship of trust and integrity within our team
- Ensure the safety of our team members, our clients and the public
- Operate a clean and tidy worksite at all times
- Maintain healthy ongoing business relationships with our valued clients
Delivery Performance and Reliability
We are acutely aware that project timeliness and deadlines are vital to our clients, particularly where third parties, such as commercial tenants, are involved.
We pride ourselves in being dependable, reliable and delivering our projects on time. In fact, to date, we have a 100 percent on-time track record, which we definitely plan to uphold.
risk Management
WHS Compliance
- Safety is the number one priority at MPG – we take it very seriously. We always seek to minimise the risk of injury and potential project downtime.
- We are fully compliant with strict government and workplace safety regulations.
- We have our own SWMS, hold weekly toolbox talks and daily pre-start meetings to ensure everyone on our team complies with WHS requirements.
- Work Health & Safety Australia Pty Ltd are our safety advisors, delivering safety training to our team on a regular basis and ensuring we are up-to-date with the latest procedures and requirements.
- MPG provides assurance to both our clients and staff that safety is at the forefront of our company.
Insurances
We currently hold the following insurances:
- Public Liability
- Property Insurance
- Work Cover
Insurance cover amounts and other policy details are available upon request.
The majority of our projects have been time sensitive, requiring highly skilled professionals as well as having to adapt on the run to work in with adjusted timelines and also other trades.
Mechanical Plumbing Group has been able to provide the manpower to perform the work and meet the schedules on every project, whilst exceeding the owner's / builders expectations in most instances. With corporate fit outs there has to be a high degree of professionalism, as tenanted staff can still be working on the floor, which is where you need a contractor that can accompany these requirements with minimal mess and efficiency, which is just another reason why I wouldn’t hesitate in recommending Mechanical Plumbing Group to any other company.
CUSTOMER SERVICE
Communication
We believe communication is a vital component of our client relationships. Keeping customers and other trades “in the loop” helps jobs to run smoothly and can eradicate potential issues.
Depending on the client’s requirements, we use phone and email, as well as text when appropriate, to communicate with our clients. Communication is mostly every day, depending on the job at hand.
Continuous Improvement and Innovation
As best practice changes, so do we. In order to keep up-to-date with current and emerging knowledge and products, we continually train our staff. This ensures we are able to deliver the most efficient service possible, in the most cost-effective way.
